I have placed my order! When will my order ship?

We usually take within 1-3 working days (exclude weekends & public holidays) to process your order before we ship them out. However, shipping could take a bit longer if we have a new launch or promotion. Patience is power!

Do you ship international?

At the moment,ONLY for selected area. But, please email us, we will try our best to fulfilled your order.

How do I know if my order is ready to ship?

Do keep an eye on the shipping confirmation email together with your tracking number once your order is ready.

What Courier did we use?

All orders are shipped via Poslaju or J&T. Kindly send us an email together with your order number to [email protected] if orders do not arrive after 5 working days.

Why is my order unfulfilled?

Unfulfilled just means that your order is still being processed and has not shipped yet. Once your order ships, it will be marked as fulfilled and you will receive an email with a tracking number.

Can I buy your Collection Set other than from your website?

As for now, all of our Collection Set are online exclusive!

Can I change my shipping address after successfully placing an order?

Your order will be processed as soon as your order is placed. We are unable to make any changes. Hence, please ensure that your address is correctly written before proceeding to payment page.

Is it possible to cancel my order?

Your order will be processed as soon as your order is placed. Hence, all successful orders are not allowed to be cancelled.

What if my order gets returned?

Our courier service partners will try their best to ensure your order gets delivered as soon as possible. However, in any case your order is failed to be delivered after multiple delivery attempts, your order will be returned. If it happens, we will notify you immediately. Once returned to our HQ, additional cost is required for redelivery, the cost will be cover by the customer.

Are your products Cruelty Free?

Certainly! Our products are 100% cruelty free.

I have received a damaged product. What do I do?

Kindly drop us an email at [email protected] Our customer service team will assist you on further action.

Lost or missing parcel

We, Faery Beauty is not responsible for any lost or missing parcel upon delivery process as it is beyond our authorities.

Can I be an official distributor for your products and carry them online or in my store?

Yes, why not! We do welcome local and international distributors. Kindly send us an email to [email protected].com with the name of your country in the subject section.

I received a wrong package/order.

We are genuinely sorry for the mistake, Please email our Customer line [email protected] with your order number and a solid proof, picture of packing slip and product. The report must be issue within 14 days upon delivery. We will schedule another package for you.

I have a question and I couldn't find the answer here. Help!

If you have any further questions regarding our products or your orders, kindly click here to keep in touch. We would love to hear from you!

Our hours of operation is from Monday – Friday (Exclude Public holidays) , 10am to 5pm GMT. Please allow 24-48 working hours to receive a response. Our customer service team will work their best to respond to your emails as soon as possible.

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